PMCC Rental Policy

 

PMCC serves as the agent and representative of all owners of rental cabins in our rental program, and is acting at all times, in and for the best interests of the owners.

 

CHECK-IN TIME is 3 PM. Please check-in at office. Keys are not available until the rental cabin is ready for occupancy. PMCC will use all reasonable efforts to have the cabin ready for guest occupancy at check-in time, but PMCC cannot guarantee the exact time of occupancy.  Please call our office in advance if you are arriving after 6 PM so key arrangements can be made. If late arrivall, please check-in with the office first thing this next morning. Credit cards must be presented.

 

CHECK-OUT TIME is 12 noon at PMCC’s office.  Please be prompt as to allow us to have adequate time to prepare the cabin for the next guests and return all keys to PMCC office before leaving.

 

CHECK-OUT PROCEDURES – We ask that you please comply with the following items prior to check-out:

  • Property should be left in the same condition it was when you arrived. An extensive cleaning charge may be incurred.
  • All trash must be put in the outside garbage cans. No trash to be left on deck or on grounds.
  • Please lock all windows and doors, set A/C to 80 or heat on 55 degrees depending on the season.
  • We ask that you please wash, dry and put away all the dishes, pots, pans, and kitchen utensils (do not leave in dishwasher, please).

 

TAXES AND FEES –Applicable taxes are 7% state tax and 3% hotel/motel tax on all rentals.

 

RESERVATION REQUIREMENTS – A Deposit is required at least 24 hrs in advance of the arrival date. Please do not reserve online if desired date is within 48 hours. Please call the office. PMCC accepts Cash, MasterCard, Visa, American Express, Money Orders and Checks drawn on U.S. Banks. (If securing with a check, it must be received by PMCC within 3 days after booking has been made or the reservation will be canceled). PMCC will not accept checks on reservations made less than 30 days prior to arrival. Our online reservations are secured through PayPal. Your credit card MUST be presented at checkin for the balance of your stay. Balance of rental fee is due before departure. Alpine Center deposits are non-refundable.

 

NEW - 30 Day ADVANCED RESERVATION SPECIAL - 20% off 2009. Make your reservation by calling our office at 1-800-535-7622 and pay your non-refundable deposit 30 days prior to arrival date and get 20% off your balance. NO dates changes and deposit cannot be refunded for ANY reason. Not valid for holiday or special events. Lodge not eligible.

 

SPECIAL OFFERS: Specials cannot be combined. Military discount applie at check-in only with presentation of valid active military ID and for 1 chalet only. Please call Reservations Desk to book Special Offers. Lodge not eligible.

 

MIMIMUM STAY REQUIREMENTS – Refer to the following schedule for minimum stay requirements:

Dates (2009)

Minimum Stay Requirements

May 21, 2009 – May 25, 2009

3 nights

July 2- July 6 2009

September 4- Sept 7, 2009

Nov 26th-Nov 29th, 2008

Nov 22 – Nov 29th 2009

Dec 31, 2008 – Jan 1, 2009

2 nights

April 1, 2009-May 20 2009

May 26, 2009-June 30, 2009

July 7-August 31, 2009

Sept 8, 2009-November 2

Dec 24th-Dec 27, 2008 & 2009

 

Jan 3-March 31

1 Night stay available

Nov 30th- Dec 23rd

Dec 28th- Dec 30

 

CANCELLATIONS

RESERVATION CONFIRMATION – Confirmation of the reservation will be mailed or emailed to Guest(s) upon receipt of the Reservation Advanced Payment deposit. Please read the confirmation for accuracy of dates, mailing address, number of adults and/or children and accommodations.  For Chalets (1-4 bedrooms) report any errors to PMCC within seven (7) days of mailing. A 30-day notification is required for 5,6 and 8 (Lodge) reservations. Pay close attention to the number of persons on the confirmation. Occupancy is limited to REGISTERED GUESTS ONLY. Absolutely no overnight visitors are allowed without prior arrangements made in advance to PMCC. Online reservations are confirmed within 48 hours, allowing staff to verify availability and insure payment processing has completed properly.

 

CANCELLATION – We require a 14-day advance notice for 1, 2, 3 or 4 bedroom chalet rentals, and a 30-day notice is required for any 5 and 6 bedroom units, the Lodge. Your Deposit is forfeited if we are not notified within these timeframes. NO deposit refund for the 30-Day Advance Special.

 

RETURNED CHECKS – A $35 service charge will be incurred for any returned checks.

 

ADDITIONAL GUESTS (More than the reservation agreement states) – Additional guests, must be pre-approved by PMCC and there will be a charge of $20 per person per night. This includes all children of all ages.

 

KEYS – All keys must be returned to the PMCC office upon Check-out. Our rental cabins are privately owned and Guests are responsible for lost keys. There is a $10 charge for lost keys.

 

CABLE & INTERNET SERVICE – All cabins have cable TV and high-speed Internet access for no additional charge. However PMCC has no control over cable outages and does not provide technical computer support. Ethernet cables are available at the office for Internet use.

 

TELEPHONE CALLS – All cabins are equipped with a telephone.  Only local calls (no directory assistance) can be made. All long distant calls are to be placed by credit card, 800 or calling card. 

 

FIREPLACES –Several cabins have wood burning fireplaces. WOOD BURNING fireplaces are seasonal and PMCC will provide wood, free of charge, for your convenience, from October 1 through March 31. No fire will be left unattended and no other item (charcoal, accelerants, etc.) will be burned in wood log fireplaces.

 

BARBECUE GRILLS – Our cabins have charcoal grills for your use. Charcoal is NOT provided. No firewood shall be burned in the grills or anywhere other than in the fireplace.

 

RECREATION AMENTIES: All recreation use is at your own risk. All equipment is available for checkout for no charge at the Front Desk. For any equipment that is lost, damaged or not returned a cost will be charged to the Chalet Rental bill. All amenities open at 9AM, close at 11PM. Please respect noise level to accommodate other guests.

 

CONDUCT and NOISE –Occupancy and use of premises shall not be such as to disturb or offend neighbors and guests, damage cabins or facilities or endanger others, including but not limited to: parties, speeding, or any loud or disruptive activities. We ask that group activities and parties as well as use of amenities STOP AT 11 PM. No exceptions.  We do not allow the riding of ATV’s or Off Road Motorcycles/Dirt Bikes, excessive noise and/or obnoxious behavior, discharging of Firearms, BB/Pellet Guns, Paint Ball Guns, Potato Cannons. We do not allow FIREWORKS in the Village. PMCC has the right to demand that violators and disruptive Guests vacate the premises. NO REFUNDS will be offered.

 

SMOKING – Smoking is not permitted inside any cabin.  Outside smoking is permitted but please do not litter and please make sure all butts are extinguished. Remember, we are in a dry wooded area.

 

ALCOHOLIC BEVERAGES – Georgia Law allows no drinking of alcoholic beverages by persons under the legal age of 21.

 

PETS –We are a NO PETS facility. In consideration for our guests with allergies, we do not allow pets in our rental units. We assess a $75.00 FINE for any renter found with a pet.

 

CABIN FURNISHINGS & EQUIPMENT – All cabins are privately owned with furnishings and equipment provided by the cabin owner. PMCC cannot make any changes to this. Moving of furniture is prohibited. Decor, style, color and themes will vary between cabins. Furnishings are subject to change without notice.

 

ANIMALS and INSECTS - Deer, Turkey, Possum, Raccoons, Ladybugs, Palmetto Bugs, Carpenter Bees, Wasps, Scorpions, Ticks, Ants, Chiggers, etc. may be encountered in the area. We do spray monthly and you may encounter dead bugs inside the unit after housekeeping has cleaned. There is no refund for the presence of typical woodland creatures.

 

LINENS – All cabins are supplied with bed linens, towels, blankets and pillows.  These items are not changed during your stay.  PMCC provides your initial supply of paper products, soaps, detergents and trash bags etc. for your convenience. Please come to the office between 8:30 AM and 5:30 PM for Linen Exchange if needed.

 

CABIN DESCRIPTIONS AND RATES – Information regarding the individual cabins is believed to be accurate but cannot be guaranteed.  We have made every effort to ensure that all the information on PMCC’s website is current and accurate.  The possibility of errors and omissions still exists.  We will be happy to confirm all the information or answer any of your questions prior to booking your reservation.  Rates, furnishings, fees and taxes are subject to change without notice.  Rates for weekly stays are found on our website.  These rates are based on the number of bedrooms rented for the allowed number of persons, and include one FREE night.  Rates do not include tax (sales and local).  Most of our properties can be rented for a two-night minimum stay. Minimum night requirements: Two night minimum for non-holiday, three night minimum for holiday weekends and special events.

How the 1 and 2 bedroom rentals work: All of our chalets are three bedrooms or more. However, we have found over the years that couples and/or families of 4 wanted to just rent part of the chalet at a lower rate. To accommodate this, we introduced the 1,2, 3 bedroom program. Some chalets are able to “lock-off” the extra bedrooms, giving the guest full access to the living/dining room, kitchen, 1 bath and deck, yet only paying the 1 or 2 bedroom rate. Refer to the Chalet Details to see which units can be rented this way. Dates restrictions apply.

 

REPAIRS – SERVICE CALLS – PMCC cannot guarantee against mechanical failure of heating, air conditioning, TV’s, Cable, VCR/DVD players, modems or other appliances.  Please report any equipment that is not operating properly. PMCC will make every effort to resolve the problem as quickly as possible. Should a repair person make a call to a cabin and find the equipment in working order and the problem was due to Guest(s) oversight or neglect, the charge for the service will be the Guest(s) responsibility.  All maintenance repairs must be reported to PMCC between 9 AM and 6 PM.  Guest(s) understand and agree that PMCC or its repair people might need access to the cabin for the purpose of making the repair.

 

TERMINATIONS BY OWNER/SUBSTITUTIONS – PMCC strives to comply with all Reservations Requests, however, due to uncontrollable circumstances beyond our control, changes in ownership, properties being removed from the rental program, mechanical problems, etc. we cannot absolutely guarantee a specific cabin. PMCC reserves the right to change your cabin without notice or liability should the cabin become unavailable. Neither the owner nor PMCC shall be liable for events beyond their control which may interfere with you visit. This may include but not limited to Acts of God, acts of Governmental agencies, fire, war, inclement weather and construction noise.  No rebate or refund will be offered in these circumstances.   We will try to offer a comparable cabin at the same rate satisfactory to you. PMCC will attempt to give you as much notice as possible so other arrangements can be made.

 

PMCC reserves the right to refuse service to anyone. All rental cabins are leased without regard to race, color, religion, sex, national origin or handicap.